Sales & Support | 800.459.5100 | 901.767.7550

Client Survey


Customer service is the foundation of ProTech's success. It is of the utmost importance to us that all of our customers' needs are met beyond expectations. Please take a moment to let us know how you feel about your recent experience with ProTech.

Please use the following rating scale*:

1-Strongly Disagree;   2-Disagree;   3-Neutral;   4-Agree;   5-Strongly Agree

*For statements that do not apply, please leave the rating blank.

Overall 1 2 3 4 5

My overall experience with ProTech was positive and I would recommend ProTech's services to other businesses.

 
Communication 1 2 3 4 5

The ProTech team effectively communicated with me/my staff to understand the initial issue.

 
Quality 1 2 3 4 5

ProTech responded to my initial request (phone call/voicemail/email) in a timely manner.

 

ProTech responded with a technician onsite in a timely matter.

 

The ProTech Systems Engineer(s) maintained a professional and helpful attitude while resolving my technical issue.

 

The ProTech Systems Engineer(s) were knowledgeable of the technologies at hand.

 

The ProTech Systems Engineer(s) resolved my technical issue in a timely manner.

 
Value 1 2 3 4 5

The ProTech team showed a commitment to delivery of client services.

 

The ProTech team delivered cost effective services that added value to my business.

 

The ProTech team was aligned with our company’s vision and mission to improve service levels for our employees.

 

Our company is likely to use ProTech for our next technical issue or project.

 
1-Strongly Disagree; 2-Disagree; 3-Neutral; 4-Agree; 5-Strongly Agree
Please tell us what, if anything, can be done to improve the services provided by ProTech:


Company Name

 

Phone Number

 

Name

 

Email Address

 

ProTech Engineer

 

Date of Service

 


      

 

For further information, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Testimonials

"Our company purchased a ShoreTel unified communications system from ProTech when we moved in December. We have been thoroughly impressed by the features available to us for the price. It has proven to be a very user friendly system. Most of our employees were able to jump right in and use the system with little to no training. I am also excited about the very active development for the ShoreTel system. That means I have purchased a system that will only become better over time, rather than obso ...
James Strickland, Mosaik Solutions (formerly American Roamer)
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