ProTech Systems Group Inc.

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Customer Satisfaction Survey

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Customer service is the foundation of ProTech's success. It is of the utmost importance to us that all of our customers' needs are met beyond expectations. Please take a moment to let us know how you feel about your recent experience with ProTech.

Please use the following rating scale*:

1-Strongly Disagree; 2-Disagree; 3-Neutral; 4-Agree; 5-Strongly Agree

*For statements that do not apply, please leave the rating blank.

Overall	1	2	3	4	5
My overall experience with ProTech was positive and I would recommend ProTech's services to other businesses.
Communication	1	2	3	4	5
The ProTech team effectively communicated with me/my staff to understand the initial issue.
Quality	1	2	3	4	5
ProTech responded to my initial request (phone call/voicemail/email) in a timely manner.
ProTech responded with a technician onsite in a timely matter.
The ProTech Systems Engineer(s) maintained a professional and helpful attitude while resolving my technical issue.
The ProTech Systems Engineer(s) were knowledgeable of the technologies at hand.
The ProTech Systems Engineer(s) resolved my technical issue in a timely manner.
Value	1	2	3	4	5
The ProTech team showed a commitment to delivery of client services.
The ProTech team delivered cost effective services that added value to my business.
The ProTech team was aligned with our company’s vision and mission to improve service levels for our employees.
Our company is likely to use ProTech for our next technical issue or project.
1-Strongly Disagree; 2-Disagree; 3-Neutral; 4-Agree; 5-Strongly Agree
Please tell us what, if anything, can be done to improve the services provided by ProTech:

Company Name		Phone Number
Name		Email Address
ProTech Engineer		Date of Service

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