Managed/Cloud Services
Each client is unique. ProTech will custom tailor the proper managed solution(s) to fit each client’s specific needs. ProTech has the capacity to provide services for the entire spectrum of clients through partnerships/alliances with industry leading software providers and our own Network Operations Center. ProTech can help your business build a complete IT solution to offload your IT management tasks, allowing you to focus on your core business.
ProTech’s Approach to IT Support
- Proactive vs. Reactive Model
- Emphasize Preventative Maintenance
- Utilize Monitoring, Alerting and Escalation
- Provide Remote Troubleshooting and Remediation
- Become your Trusted Advisor for Technology Solutions
ProTech delivers proactive maintenance services through our flat-rate IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
Advantages of Managed Services
- Increased Operational Efficiency
- Ensures that critical business processes and services are highly available
- Manage IT resources to ensure optimal productivity
- Decreased Response and Resolution Time for Issues
- Remote service desk delivers response and resolution much more quickly than an onsite-only support process allows
- Eliminates the need to wait for an on-site service call
- Cost Savings
- Proactive hardware and software maintenance, patching, and updating process helps to eliminate emergency repair costs
- Ability to Budget for IT Costs
- Provides a flat-fee proactive IT support plan
- Mitigate Business Risk
- Comprehensive solutions for email filtering, encryption and archiving
- Manage compliance and increase productivity with Email and Web protection
- Effective data backup and protection plan and process
- Business continuity planning in the event of disaster
- Support
- Technical support services designed to allow you to focus on running your business
- Trusted advisor and virtual CIO, we become your team of trained, certified professionals who quickly and effectively work to eliminate IT problems and continually introduce new solutions aimed at reducing costs, improving efficiencies and mitigating business risks
- Peace of Mind
- Proactive network monitoring and management
- Secured computing environment
