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Support Desk

Just Pick Up the Phone

How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it - that equates to real dollars and cents. Our Support Desk is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.

 

Support When You Need It

  • User Maintenance
  • Backup Systems monitoring & maintenance
  • Virus System monitoring & maintenance
  • SPAM System monitoring & maintenance
  • Server Patches & Updates
  • Workstation Patches & Updates
  • Network Traffic monitoring & reporting
  • Intrusion Detection/Prevention & monitoring
  • Network Security auditing & monitoring
  • Server(s) utilization monitoring & reporting

 

Our Support Desk personnel are certified to support all Microsoft Network Operating Systems, Desktop Operating Systems, Office Applications and all versions of Outlook, Exchange Server and SQL Server, as well as Server and Desktop Hardware, Printers, Network Copiers, Scanners, Smartphones and PDA's.

 

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Testimonials

“I have felt that the services provided by ProTech have been a huge asset to me and my firm. With employees that are not only competent, but exceed expectations. I look forward to working with ProTech in the future.”
Rebecca Adelman, PLC The Law Office & Mediation Offices of Rebecca Adelman, PLC