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Remote Control: How your phone system may be stifling remote employee productivity

Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Memphis, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — talking to prospective clients or existing customers.

While most of your sales reps have personal smartphones they can use on the go, you know that business calls are better conducted on a private line that provides more reliable call quality. Your sales reps will appear more professional, while the features of a business phone system also allows them to be more productive.

But here’s the issue: How exactly are you going to set up each of those sales reps with their own phone lines and all the tools they need to be as productive as possible?

The challenges with remote workers and on-premise phone systems

Working with customers at ProTech, we’ve found that with traditional onsite phone systems, it usually takes several laborious steps to get remote workers’ phones connected to the company’s internal network.

The first step is buying an expensive phone for each employee — typically through a TelCo provider. Next is performing some circuit work to make sure the company’s on-premise system can manage the additional call load. And lastly, ongoing regular monitoring and maintenance of the onsite equipment is needed to ensure ongoing reliability.

Then there’s the issue of system features and functionality.

Generally, the benefits of legacy onsite phone systems are limited to reliability, caller identification, and voicemail functionality. Modern VoIP systems, however, allow remote and on-site employees to easily link their phones to CRM and ERP applications, use click-to-dial technology, and take advantage of powerful call analytics.

We’ve found that businesses that can’t provide those tools to remote employees are most likely limiting their remote staff’s efficiency and productivity.

Is a cloud-based phone system the answer?

The emergence of cloud-based VoIP technology has largely rendered these challenges and obstacles moot. With a cloud-based phone system, getting a remote employee up and running with a phone system can be handled with three easy steps: buy a phone, connect it to the internet and download some software.

There’s no added setup, maintenance, management costs, or headaches, and your remote employees can immediately tap into the same functionality as in-house employees. Even better, cloud-based phone service providers keep the system constantly upgraded and protected, and this gives you improved uptime, call reliability, and customer experience.

Simply put, a cloud-based phone system just makes things easier.

If your business has a legacy onsite phone system that’s failing to deliver the kind of connectivity you want for your remote staff, you may want to consider moving to the cloud. Your remote employees — and their customers — will thank you for it.

Posted by Becky Babineaux at 8:30 AM
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