THE CHALLENGE

Prior to making the switch to Microsoft 365, Kemmons Wilson Insurance Group’s data was housed on servers located on-premises, which was a great amount of work for their team to maintain. The company needed a modernized system to improve their remote employee experience.

THE SOLUTION

A platform that didn’t require a VPN to access files and that offered tools such as Sharepoint to collaborate on Word documents and Teams to hold meetings was appealing to Jake Kirk, manager of systems and technology at Kemmons Wilson Insurance Group. The company made the decision to partner with ProTech to guide them during the transition, making the move to the new suite comfortable and seamless.

“ProTech offers this assurity that Kemmons Wilson Insurance Group’s team is always taken care of. If there’s a problem, they are a phone call or email away. They are great about following up on tickets and scheduling times to work with our team.”

Unlike many Office 365 resellers, ProTech has a team of Microsoft 365 specialists, dedicated to ensuring a successful implementation of the Office 365 Suite.

“Garrett Mitchell is our primary technician who gets most of our tickets. I’ve worked with him long enough to where he knows exactly what I’m trying to do and what the team is wanting. Between us, we are able to efficiently get things done for our users. The entire team is solid.”

In addition, ProTech was instrumental in helping Kemmons Wilson Insurance Group meet rigorous security standards held by the New York Department of Financial Services, which is one of the most robust in the U.S.

“If you’re able to work in that state and are compliant with them, you’ve fulfilled every criteria for other states or organizations. ProTech worked with me to ensure not only that they were compliant, but also that we were. It doesn’t feel like a vendor/customer relationship, it feels like a true partnership.”