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Engineers are a resource

Your engineers are a resource. Are you making the best use of their time?

Your talented team of IT professionals are innovators. They see problems and identify proactive solutions. 

Meet Support Desk as a Service

Here's the truth - your internal team does not need to provide simple productivity-enhancing support. But you need dedicated support experts to alleviate the problems your team is experiencing. That's where ProTech comes in. Our Support Desk as a Service is a team of L1 and L2 expert engineers who provide lower-level desktop/user support so your team can keep moving your company forward.

With Support Desk as a Service, your teams across the globe get 24/7/365 support when they need it - not when America is awake and online. After all, tech issues aren't confined to the 9-to-5 schedule.

Why Should You Outsource Your IT Helpdesk: 5 Compelling Reasons

Tired of your IT staff bogged down with helpdesk tasks? Consider outsourcing! Here are 5 compelling reasons why:

Cost Savings

  • Reduce overhead: Eliminate salaries, benefits, equipment, and training costs associated with in-house support.
  • Pay-as-you-go model: Outsource providers charge based on usage, avoiding fixed IT costs.
  • No hidden fees: Transparent pricing reduces budget surprises.

Expertise & Efficiency

  • Access a pool of specialists: Get expert support across various technologies, not limited by internal skills.
  • Standardized processes: Benefit from best practices and optimized workflows for faster resolutions.
  • 24/7/365 support: Ensure uninterrupted service, even during off-hours and high-demand periods.

Improved Employee Productivity

  • Shift IT focus to strategic initiatives: Free up your IT team to concentrate on core business projects.
  • Reduce employee disruptions: Helpdesk issues get resolved quickly, minimizing productivity loss.
  • Boost employee satisfaction: Timely and effective support enhances user experience and morale.

Enhanced Security & Compliance

  • Access advanced security tools: Outsource providers invest heavily in robust security measures.
  • Regular system audits: Proactive monitoring and threat detection safeguard your data.
  • Compliance assistance: Stay ahead of changing regulations with expert guidance.

Scalability & Flexibility

  • Adapt to changing needs: Easily scale support up or down as your business grows or requirements shift.
  • Focus on your core business: Outsource non-core functions to maintain agility and adapt to industry trends.
  • Reduced burden on internal resources: Allocate your talent to projects that directly impact your bottom line.

What Services Do Our Support Desk Experts Provide?

Professionals monitoring data in a high-tech control room environment, staying focused and ready to respond to developments.

Setup Tickets

Whether your team needs software updates, help setting up new employees, or issue alleviation related to connection, we can help get your team up and running.

Basic Hardware Support

Having trouble with your keyboard? Can't get your screens to present appropriately? Our 24/7/365 dedicated support experts have your back, no matter the time.

General Networking Support

Issues with your VPN? Leave networking support to our team. We'll have your staff up and connected in no time.

General Operating System Support

Operating systems have you down? Our IT service desk can help your end users navigate a number of common operating systems.

Basic Printer Support

You would think printing would be a breeze, but for many employees, it's a major headache. Let our team handle the copier crisis.

General Application Support

There's nothing more frustrating or productivity-slashing than a glitching application. From Microsoft 365 to your other key business applications, we can get applications back to work.

Application Support Escalations

Having trouble with custom applications? We can be your first line of defense. We can field requests and determine whether your engineers need to get involved.

Services Status Requests

Is your team constantly checking in on outages? Let us field the questions so you can stay on track.

System Escalations and Vendor Escalations

Our team knows what we can (and can't) do. We'll move things up the chain of command and to the appropriate expert to ensure your team gets help in a timely fashion.

Set your expectations high. Ours are higher still.

ProTech provides a level of care that mirrors in-house support, so you won't even feel like you're working with an outsourcing service provider.

Stellar Functionality

We provide end users with 24-hour-a-day access to assistance with a range of issues related to both hardware and application support, in addition to triage services for issues that require escalation.

Enhanced Security Made Simple

We will work with you on a validation process that is easy enough for users to use but secure enough to mitigate the risk of unauthorized support requests.

Access to Industry-Leading Tools

We will utilize our ConnectWise Manage ticketing platform for ticket entry, ticket tracking, KPI dashboarding, SLA tracking, and knowledge base building. We will either utilize extensions on your phone system for incoming calls and queues or have a forwarding mechanism to send calls to our phone system.

Why partner with ProTech's SDaaS?

Simply put, we hire the best technical talent to provide our clients with the best in class service. To be the BEST, we pioneered the model around our clients to fit their needs. Our dedicated support experts provide advanced troubleshooting support that will keep your business running smoothly. Our model allows us to support clients that have a presence across the US and the globe.

Two professionals working together in a server room, inspecting and managing networking equipment.