Introduction
This Privacy Policy (or simply “Policy”) governs the manner in which ProTech Services Group, Inc. (“ProTech,” “PSGI,” “we,” “our,” or “us”) collects, uses, maintains, and discloses information collected from you as a user ("User(s)") of the www.psgi.net website ("Site") or when providing products and services (“Services”) through the Site. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described herein. This Privacy Policy may change from time to time (see Changes to this Privacy Policy). Your continued use of the Services after we make changes to this Policy is deemed to be acceptance of those changes, so please check back periodically for updates. Our Site and Services may contain links to third-party websites, applications, portals, or plug-ins. We do not control the privacy practices of those third parties, and this Policy does not apply to information collected or processed by them. We encourage you to review the privacy policies of each third party before providing any information.
Information We Collect and How We Collect It
We collect Personal Information (1) directly from you, (2) automatically through your use of our Website and other online Services, and (3) from other sources. For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual. Depending on applicable law, Personal Information may include information connected to a household or device. Because ProTech strictly operates in a business-to-business context, the Personal Information we collect often relates to representatives of our customers, prospective customers, counterparties, vendors, and professional contacts.
Information You Provide Directly To Us
• Identifiers and Contact Information: your name, company name, title, business email address, mailing address, phone number, and other contact details.
• Commercial Information: Records of products or services purchased, obtained, or considered.
• Communications and Submitted Content: Contact forms, customer support requests, survey responses, event registrations, and other information you choose to provide us.
Information Collected Automatically
We may also collect Personal Information by technologically observing how you interact with our Site. We collect this information through the use of “cookies” and similar tracking technologies.
A cookie is a text file containing small amounts of information sent by a web server and placed on your computer. We generally refer to cookies, web beacons, and other tracking technologies collectively as “cookies” throughout this Policy.
Like most website providers, ProTech uses cookies to do things like make our Site function, help us improve our Site, and understand how you engage with web content. These cookies may collect Personal Information about you in order to do this as described more fully herein.
Cookies We Use The cookies used on our Site fall into the following categories:
• Essential
• Functional (Marketing, Personalization, and Analytics)
Essential Cookies
These cookies are essential for our Site to operate properly and to enable you to use some of its features. Without these cookies, certain Services on our Site cannot be provided, and we only use these cookies to provide You with those services. These cookies provide us information (such as your session ID) that helps us protect security, prevent fraud, and provide technical support. This category of cookies should not and cannot be disabled.
Functional Cookies
These cookies allow our Site to remember choices you make and provide enhanced and personalized features. They capture information (such as your region, preferences and choices, pages browsed or products viewed) so that we can provide you with a better experience, improve our Site, and develop new products and services. This category of cookies may be disabled, but doing so may negatively impact the functionality of the Site for you.
We use Google Tag Manager to manage and deploy website tags and tracking technologies. Google Tag Manager does not itself collect personal information but facilitates the operation of other tags and scripts used on our website. You may learn more about how Google collects and processes data by visiting here and here.
We also use HubSpot, a customer relationship management and website analytics platform, to help us understand how visitors interact with our Website, improve the user experience, manage communications, and measure the effectiveness of our marketing efforts. HubSpot uses cookies and similar technologies to collect information about your interactions with our Website. Depending on your preferences and the services enabled, this information may include your IP address, browser and device information, pages visited, referring website, time spent on pages, session activity, and interactions with forms or other website features. HubSpot also assigns a unique identifier to your browser to help recognize returning visitors and associate website activity with information you voluntarily submit through our forms. For more information about HubSpot's privacy practices and the cookies used by HubSpot, please visit here.
Your Cookie Choices
PSGI strives to provide you with choices regarding your Personal Information. The following tools and procedures may provide you control over your information:
• Cookie Banner. You can use our Cookie Banner to accept or refuse cookies that are not Essential cookies.
• Browser Signals. Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. Check the support site for your browser to understand the privacy settings available to you.
If you disable cookies, some of the features of our Services may not function properly. Be aware that any preference set will be lost if you delete all cookies, including your preference to opt-out from cookies. This requires an opt-out cookie to have been set.
Information from Other Sources
We may receive Personal Information from other sources, including our service providers, third parties, or public information sources, such as:
• Through our customers.
• Through marketing, sales generation, and recruiting partners.
• Through social media networks.
• From our vendors, service providers, and business partners.
How We Use Your Personal Information
We may use your Personal Information for the following purposes:
• Run and manage our business in the ordinary course and keep our records up to date.
• Provide our customers with our Services.
• Fulfill requests you make and respond to your inquiries.
• Provide customer service and resolve technical support issues.
• Respond to your inquiries
• Communicate with you regarding developments within our business or other products or services we or our business partners may offer that may be of interest to you. If you do not want to receive communications regarding products, services, events, or other things that we consider may be of interest to you, you may let us know by clicking on the unsubscribe link in electronic marketing communications.
• Further develop our Services.
• Notify you about changes to our Services and our Site.
• Resolve technical support issues.
• Present our Site and its contents to you.
• Improve our marketing and client relationships and experiences.
• Conduct research and create reports from analysis of usage patterns and trends and to deidentify or aggregate Personal Information to create business and market analysis and reports.
• Protect our Services, employees, operations, or any other person or business.
• Carry out our obligations and enforce our rights arising from any contracts entered into between our customers and us, including for billing and collection.
• Cooperate with law enforcement and protect the rights, interests, safety, or property of ProTech others.
• Complying generally with all laws and applicable statutory requirements.
• Fulfill the purposes for which you provided the information or that were described when it was collected.
• For any other purpose with your consent.
Disclosing Your Information
We do not sell Personal Information in exchange for monetary consideration.
We may disclose Personal Information to the following categories of recipients, subject to applicable law and contractual restrictions:
• Service Providers and Contractors. We may disclose Personal Information to vendors and service providers that host or support our website, systems, communications, storage, analytics, security, billing, professional services, and related business operations. These parties are authorized to process Personal Information only as necessary to provide services to ProTech or on ProTech’s behalf, subject to contractual restrictions.
• Professional Advisors and Business Partners. We may disclose Personal Information to auditors, legal counsel, insurers, accountants, financing sources, or other advisors and business partners as reasonably necessary.
• Corporate Transaction Parties. We may disclose Personal Information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
• Legal, Regulatory, and Safety Disclosures. We may disclose Personal Information when we believe such disclosure is necessary or appropriate to comply with law, regulation, legal process, or governmental request; enforce agreements; protect our rights, property, or safety or those of others; investigate fraud or security incidents; or respond to emergencies.
• With Your Consent. We may disclose Personal Information for other purposes with your consent or at your direction.
Where ProTech processes Personal Information on behalf of a customer, our disclosure and use of that information may be governed by the customer’s instructions, applicable law, and contractual obligations. In those circumstances, ProTech may have limited ability to respond directly to a rights request unless instructed or permitted by the customer.
Your Rights and Choices
ProTech strives to provide you with choices regarding your Personal Information. We have created mechanisms to provide you with the following control over your information:
• Cookies and Other Tracking Technologies. If you would like more information about how you may exercise control over the information automatically collected through our Site, please see the section on Cookies above and our Cookie Banner.
• Marketing and Emails. We may contact you regarding our services, such as to deliver transactional or service-related communications, to respond to your requests, or with offers for services we think you will find valuable. We respect your rights related to marketing communications, and we enforce internal policies to preserve your rights. If you do not want us to send you marketing communications, you may “opt out” at any time by unsubscribing or contacting us directly. You can unsubscribe by following the instructions in the applicable communication you received from us.
• Opting Not to Provide Personal Information. If you choose not to provide Personal Information, you can still visit most areas of our Site and may be able to obtain certain services; however, you will not have access to the services that require Personal Information.
Data Security and Retention
ProTech maintains administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, acquisition, use, disclosure, alteration, or destruction, taking into account the nature of the information and the risks associated with the processing. These safeguards may include access controls, authentication measures, encryption or secure transmission technologies, logging, monitoring, secure file transfer mechanisms, vendor oversight, and related security measures.
No method of transmission over the internet or method of electronic storage is completely secure. While we use reasonable safeguards designed to protect Personal Information, we cannot guarantee absolute security.
PSGI retains Personal Information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with contractual and legal obligations, resolve disputes, enforce agreements, and maintain appropriate business and compliance records. Retention periods may vary depending on the nature of the information, our role in processing the information, customer instructions, and legal or regulatory requirements.
Internet-Based Advertising and Services from Other Parties;
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and the cookies they may deploy. Therefore, we are not responsible for the practices employed by websites linked to or from our Site. We encourage you to review their privacy notices before interacting with them.
In addition, we may use third-party service providers to support website hosting, analytics, customer support, or related operations. Additional details regarding cookies, analytics, and similar technologies are described above in this Policy. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Children’s Privacy
Our Services are intended for business and professional audiences and are not directed to children under 18 years old. PSGI does not knowingly collect Personal Information online from children under 18. If we learn that we have collected Personal Information from a child under 18 without appropriate consent, we will take reasonable steps to delete that information as required by law.
Changes to this Privacy Policy
The Effective Date of this Privacy Policy is listed at the top of this page. ProTech may update this Policy from time to time to reflect changes in legal requirements, business practices, technologies, or the Services. When we update this Policy, we will revise the Effective Date and post the updated Policy on our Site. To the extent required by law, we will provide additional notice of material changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us using the information below: By Mail:
ProTech Services Group, Inc.
3350 Players Club Pkwy, Suite 120
Memphis, TN 38125
By Phone: 901.767.7550
By Email: info@psgi.net
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